Refund policy
Thank you for shopping with us. We appreciate your support and want you to be satisfied with your purchase.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have all original tags and packaging
Items that show signs of wear, damage, or alteration will not be accepted for return.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Items that have been worn, washed, or damaged
- Customized or personalized products
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account depending on your bank or card provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If the item is damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at our support email.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: OfficialSinae@gmail.com
Business Name: SINAE